New Year's Resolution

Are you making a New Year's Resolution?

It's that time of year again when we all make new year's resolutions.  It's pretty much par for the course.  We will be all enthusiastic for the 1st few days or maybe even weeks (if you're really keen).  Then it will all tail off into nothing.

The same story happens every year - why should this be any different?

Well how about setting a New Year's Resolution you can stick to?  One that will enhance your professional or business life?  One that will bring huge benefits to your organisation?

The New Year's Resolution I'm talking about is to call Eitex and let us see if we can help you improve your use of IT within your business.  We can look at your current  IT systems and investigate whether they are performing to their maximum or whether there is room for improvement.

We can also help you out with ongoing IT support issues and technical computer problems which often plague businesses and are frequently left unfixed by many IT support providers.

So whatever IT needs you may have, whether you require help with hardware such as printers, laptops, servers or mobile devices, with security in the form of anti-virus, anti-spyware or device encryption, or with software solutions such as CRM, Exchange or Microsoft Office, contact Eitex now.

Make this year's resolution one that truly benefits you and your business!

The reason I like Microsoft CRM #MSCRM

We have recently been migrating our IT Support helpdesk from Frontrange HEAT, to Microsoft CRM.

When I first started using Microsoft CRM is was a real culture shock! There seems to be a lot of clicking, in a lot of different Windows. Simple tasks suddenly became arduous and time consuming. At first some of the boundaries of CRM seemed imposing and inflexible. How wrong was I!?!

The more I used CRM the more I became to like it. I began to find my way around much quicker and more easily. The look and feel of the product began to feel more natural, intuitive and ergonomic.

The number of clicks is still an issue, but due to the flexibility of CRM we have been able to enter default values in many fields eliminating the need to click at all. Workflows have also been used heavily to automate tasks which previously were very time consuming. The transfer of data for example from one object to another is seamless and effortless.

The downside to CRM is that it is many things. To get the most from it therefore considerable development has to be invested. This though could be considered as a good thing though, as Microsoft CRM can be moulded and sculpted around your company to fit it's exacting needs. No package can offer this level of refinement out of the box.

The possibilities of Microsoft CRM seem endless, each time I use it I think of ways to improve it, tweak it and tune it to make our companies' processes and procedures even more efficient.

Currently we are looking at @scribesoft to link to @Sage. CRM will ultimately send letters to customers reminding them that their account is due for payment. Letters will be stored and tracked in CRM. Again another example of automation!

If you would like a demo of this amazing product please just get in touch.

Coping with the "Big Freeze"

Has your business been affected by the “Big Freeze”? Are your staff unable to get into work once the white stuff starts falling?

If so, have you considered how you can continue running your business even when your staff can’t attend your offices?

Here at Eitex we have had the same problems as everyone else. Our staff have been stuck at home, unable to get into the office.

However, we have remained in operation, servicing our client’s needs as effectively as if we were all in the office, and only attending client sites and meeting client representatives has been affected. This means that, in spite of our office being empty we’ve been about 92% as effective as we would normally be. Quite an achievement I’m sure you’ll agree.

So how have we done this?

As you can imagine, Eitex as a technology company has invested time and resources into our IT infrastructure. Whilst we provide IT support services to other businesses we also ensure our own business can cope with the demands made of it.

We have implemented technical solutions to provide our workforce with the ability to work from anywhere they have internet access. This means our staff remain effective whatever the weather or their personal circumstances. It also means that we have 1st hand knowledge and experience when it comes to helping our customers.

So if you need to make sure your staff can work effectively, in spite of the weather, then call us now and let us help you keep your business running.

Let’s make snow an excuse to carry on working as normal – and save the sledging for the weekends!