Yammer Enterprise Networking...

What's new from the Microsoft Worldwide Partner Conference in America last week:

Communicate better, internally!

Yammer! Yammer enables you to communicate with your workforce better than ever before. This is ‘Social Networking’ for the enterprise.

Like Facebook it allows users to post updates, about themselves, the company, what they are working on, anything, but with the added benefit of being confined within your organisation!

The system bridges communication gaps between staff and departments, and can be extended to customer and supplier networks as well.

Yammer is now part of Office 365, and it’s free to subscribe.

If you would like more information on getting started and setup, please let us know.

Information at your Fingertips!

The new version of Microsoft CRM is the fastest and slickest yet. Whether you are using it on your PC, tablet or mobile phone you can have all customer information at your fingertips, wherever you are!

Microsoft CRM is now part of the Office 365 suite and integrates within Microsoft Outlook and Office perfectly.

To open your mind to the possibilities of MS CRM, get in touch!

New Release:

Some none Microsoft related news: Sage 50 Accounts 2014 is due for release 1st August!
Some of the new features can be found here: http://blog.eitex.co.uk/2013/07/new-features-of-sage-50-accounts-2014.html

If you would like a price to upgrade, please email me your Serial Number.

Office 365, Microsoft Dynamics CRM and Sage 50 integration for Hygiene Company Branta

Following a company restructure The Branta Group needed to bring their IT up to date to fit with their new dynamic business model.

Branta chose Eitex as they were able to offer everything from hardware leasing to Cloud Solution Microsoft Office 365, Microsoft CRM Online and Sage 50 with full CRM Integration. Both companies are also located in West Yorkshire which is an added bonus.

“We were pleased to be offer a complete solution which was designed by our engineers and senior development team, and all within budget.” commented Dean from Eitex.

As part of the cloud solution Eitex are also offering Pro-Active IT Support.

The Branta Group own the following brands:

If you would like to enquire about the cleaning and hygiene products offered by Branta please get in touch!

If you would like to see what Office 365 and Cloud Computing can do for your business please contact Eitex.

Microsoft CRM Yorkshire

Eitex has teamed up with FusionCRM to offer Microsoft Dynamics CRM customer relationship management software.

The partnership allows customers to receive IT Support, IT Solutions and Microsoft CRM support all from the same place.

• Manage Opportunities and the Sales Pipeline
• Organise Marketing and Lead Generation
• Enhance Customer Service

For a free 30 day trial, or a demo please get in touch!

IT Support Yorkshire

Eitex are one of the market leaders in providing IT Support throughout Yorkshire and Lancashire.


On the 22nd July Eitex are moving into bigger and better premises which will allow the provision of more services including Microsoft Lync, Microsoft SharePoint and Sage.


The new offices based in Dewsbury, West Yorkshire provides additional space to allow in-house product seminars. “We will be demonstrating new technologies such as Microsoft Lync as well as Microsoft CRM, Sage, Cloud Solutions, Office 365 and more" commented Andrew Aedy, General Manager


All services are managed by our IT Support helpdesk which will be at the core of the building.


“These are exciting times for Eitex" commented Dean Spencer, Director. "The additional products and services will pull us even further away from our competitors.”


If you would like to enquire about IT Support, Microsoft CRM, Microsoft SharePoint, Sage or Microsoft Lync, get in touch via our Enquiry Form.

A new home for Eitex...

Eitex is growing very quickly as a business. When the business started in 1997 it has always been focused on offering high quality IT Support to clients large and small, as well as the provision of IT equipment such as computers, servers and laptops. 

Moving forward Eitex has ventured out into new areas of business which include Microsoft CRM (Customer Relationship Management), Microsoft Lync (Unified Communications) and Sage software.
The hub of the business, the IT Support helpdesk will act as a hub and offer logistical planning and take support calls for IT, as well as Microsoft CRM and Lync.

In addition the company is developing a franchise network to resell its products and services across the country. The first 2 pilot franchises based in Bradford and Blackburn have done very well indeed, phase 2 of the franchise development is now due.

“The new services and expansion require lots of extra space commented Dean Spencer Managing Director, we didn’t want to get tied down by lengthy lease agreements and landlords, so we decided to buy our own place. The new offices which are called The Meeting Rooms have 2 large open plan studios, one for the helpdesk and workshop, the other studio is to be used for CRM and Lync. Surrounding offices and communal areas are for admin and recreation / rejuvenation. This is a very exciting time for us”

Pictures can be seen here http://www.flickr.com/photos/eitex/

Eitex are set to move mid-July.

Eitex Provides Visionary IT Support



IT Support provider Eitex, have been selected by a Blackpool based charity for the visually impaired to support their computer systems.

N-Vision, who provide services and support to anyone with reduced vision living in the Blackpool, Fylde and West Lancashire area were referred to Eitex by FusionCRM, the company providing the charity’s customer relationship management solution.

“We frequently work in conjunction with FusionCRM and this referral ensured the client got the best possible service at a price that works for them,” commented Lee Hezzlewood, Eitex’s Regional Director for Lancashire.

“We even made sure the client was able to take advantage of our May Special Offer for Lancashire based customers.”

This meant that, although the initial quote and service negotiations were completed prior to the offer being announced, N-Vision was able to benefit from Eitex’s “3 Months Free IT Support” offer for new customers in the Lancashire region, saving them a considerable amount of money on their standard IT Support rates.

“At Eitex we believe in creating Win:Win relationships with our clients, and as such we were happy to ensure they received the best possible price for our fantastic IT Support service,” said Mr Hezzlewood.

For more information about N-Vision and how they support the visually impared visit their website http://www.nvision-nw.com/

All the jigsaw pieces, in one place

Having seen hundreds of companies you realise that patterns begin to form. Inefficiencies and bad habits repeat over and over.

I don’t believe though that companies wish to operate in this way, they are simply made to do so by the software they use. This is not to say the software is bad, quite the opposite, the problem though seems to be interoperability between applications.

Applications which we see often are:

Sage 50 – for Accountancy, Sales Order and Purchase Order Processing

Microsoft Office
    Word - Word processing
    Excel - Financials / budgets / forecasting / calculations
    Outlook - Used for emailing, Appointments, Contacts
    Access - Database application used for storing information

A CRM (Customer Relationship Management) product, usually one of the following:

Microsoft CRM
Sage Act
Goldmine

Industry Specific Software

Almost all of the software we come across is very effective, but seems to work independently to the next. Because of this islands of data are created in each application which usually has to be copied and pasted from somewhere else. Company and Contact information for example is stored in Sage, and in Outlook, maybe in Microsoft Access, and in CRM. Sales Order information may be replicated and stored in Sage, CRM, Access, Excel maybe?

I don’t believe companies can see the impact that these inefficient processes have on their businesses. Additional man-power is employed to cope with busy and hectic workloads, which simply don’t need to be that way. It just seems to be the norm, and is accepted by almost everyone.
 
There is a better way:
 
By taking one common application which is or can be used by everyone is the starting point. For this we generally recommend Microsoft CRM. Why? Well MS CRM can integrate with Sage, fits in nicely to MS Office and Outlook, connects with database systems and more.

With MS CRM you can therefore view different information, from different applications all in one place.

Ok granted, sometimes ‘middleware’ is required to interface between one application and another, but the cost of such systems can be insignificant if measured against the benefits:

- Imagine if you were able to cut down your labour costs, or admin costs which are continual cost savings

- Imagine if you had all your company information at your fingertips, all in one place, all instantly searchable

- Imagine if you could produce quotes, proposals, orders in seconds, rather than minutes, or even hours

- Imagine if you could access the same information from your mobile phone, laptop, at home, abroad, anywhere

- What if you could present information back out to your clients?

The next step:

We don’t offer a revolution out of the box. We recommend a staged approach which starts by mapping your processes, and streamlining them with the use of efficient technology.

In the current market every penny counts, don’t pay wages to cover inefficiencies in your business, get lean and get efficient.

The reason I like Microsoft CRM #MSCRM

We have recently been migrating our IT Support helpdesk from Frontrange HEAT, to Microsoft CRM.

When I first started using Microsoft CRM is was a real culture shock! There seems to be a lot of clicking, in a lot of different Windows. Simple tasks suddenly became arduous and time consuming. At first some of the boundaries of CRM seemed imposing and inflexible. How wrong was I!?!

The more I used CRM the more I became to like it. I began to find my way around much quicker and more easily. The look and feel of the product began to feel more natural, intuitive and ergonomic.

The number of clicks is still an issue, but due to the flexibility of CRM we have been able to enter default values in many fields eliminating the need to click at all. Workflows have also been used heavily to automate tasks which previously were very time consuming. The transfer of data for example from one object to another is seamless and effortless.

The downside to CRM is that it is many things. To get the most from it therefore considerable development has to be invested. This though could be considered as a good thing though, as Microsoft CRM can be moulded and sculpted around your company to fit it's exacting needs. No package can offer this level of refinement out of the box.

The possibilities of Microsoft CRM seem endless, each time I use it I think of ways to improve it, tweak it and tune it to make our companies' processes and procedures even more efficient.

Currently we are looking at @scribesoft to link to @Sage. CRM will ultimately send letters to customers reminding them that their account is due for payment. Letters will be stored and tracked in CRM. Again another example of automation!

If you would like a demo of this amazing product please just get in touch.

Microsoft CRM Yorkshire

Eitex offer Microsoft CRM to clients throughout Yorkshire and the UK.

We are able to offer cost effective hosted solutions, or on-premise solutions.

Our solutions are fully rounded as we are able to offer the complete package including network infrastructure, IT support as well as CRM development. This comprehensive package includes everything to get your CRM system up and running as quickly, and smoothly as possible without having to call on third party providers.

We also specialise in Goldmine and Sage Act migrations for companies who wish to upgrade to MS CRM.

To get in touch visit our enquiry form at Enquiry Form or speak to Dean on 01924 488 612.

Eitex wins contract for leading Oracle Partner

Oracle partner, RPC UK Limited offers Oracle training, solutions and consultancy for medium to large organisations all over the world.

As a growing business RPCuk needed to upgrade their IT facilities to cope with demand, logistics and customer expectations.

RPCuk approached Eitex for a Microsoft CRM solution and Pro-Active IT Support.

Director Peter Gable commented “We are a successful and expanding Oracle solutions provider and need to ensure that our mission critical systems are robust and resilient, remain fit for business and take advantage of opportunities presented by new technological innovations. The proactive and forward thinking Eitex approach enables us to meet those criteria. Eitex delivered a comprehensive Microsoft CRM solution as well as providing precision ongoing support and maintenance of our IT infrastructure.”

If you would like to discuss your IT requirements, please get in touch via our Enquiry Form, or call 01924 488 612.