IT Support Yorkshire

Over the last two years the IT Support Company Eitex have been significantly expanding their operations throughout the Yorkshire district. The number of companies that have been taking advantage of the excellent service and support that Eitex provide has doubled, the number of systems supported has quadrupled, whilst maintaining the professionalism and high service levels that Eitex is renowned for.

This success can be attributed to their enthusiasm and their Pro-Active approach, both from a systems point of view, and how the clients and contracts are managed and maintained. Their 'IT Made Easy' ethic echoes throughout the business. Everything is simplified. From the companies uncomplicated logo accompanied by the simple but concise strap line 'IT Made Easy’ to the clear and understanding way the technicians communicate and listen to the end users. From the way IT Support calls are handled, to the way sales meetings and presentations are conducted.

This relaxed and logical approach to doing business empowers the customer. This results in them feeling more informed and at ease with their IT infrastructure. This is something which most business owners feel has been alien to them for too long.

This sound and secure business model, and pro-active approach is now being replicated to branch offices to extend Eitex's reach further while still retaining the concept of local IT support for business. With offices now open in Batley, Bradford, Sheffield and shortly in York, Eitex is fast becoming the market leader for IT Support in Yorkshire while maintaining their high standards and service levels.

This rapid growth has not gone unnoticed. Eitex have enjoyed offers of buy-out from competitors and attracted attention from investors. The determination and focus of owner Dean Spencer though has far from expired. Dean has ambitious plans of opening Eitex IT Support offices throughout the UK as part of their franchising campaign. "Franchising our business is a really exciting concept for us, and has real growth potential. We are looking forward to see what the future holds for Eitex" says Dean.

If you would like to be part of the team and work for Eitex, or to enquire about franchising in your area, please apply here.

Hate Computers?

I hate computers! They really annoy the hell out of me. Isn’t that what people think?

But here is the down side we are massively reliant on them in our day to day lives. There isn’t a day that goes by where we don’t use one. Our business depends on them ruthlessly.

When they break then it’s the end of the world. Whether it’s the one at home or the ones at work and if the server goes then, oh no, it’s worse. All these people sitting around doing nothing but being paid all the same. It’s nothing but stress and frustration.

So the question that I have to ask is why? Why did the system go down? Why did it break?

After all I’m sure that you kept the system well maintained and regularly checked out. Didn’t you?

Ah, no you didn’t. But your car is covered by insurance and you are with the AA or RAC. All the contents of the building are insured even the building itself is covered and not just by the roof. Yet there is more chance of your IT failing than the building burning down, being hit by an earth quake or suffering at the hands of god.

In theory it is more convenient to have the servers stolen than them breaking as long as you backed them up daily and check that the backups worked.

Did you back them up? Ah! Oops.

It’s all very complicated isn’t it? Why? It doesn’t need to be complicated. All you need is IT support.

In house support is expensive, we all know that. But so is having in house accountancy. So what do we do there? We outsource our accounts so why don’t we do the same with our IT?

It seems that when it comes to IT people have an ‘It will never happen to me’ attitude. Yet when you speak to them they profess to knowing nothing about IT or having the time to care.

Another situation that we often come across is the people who don’t actually know what it is that they have bought and what it does. To some people IT is like modern art. It cost me a fortune, I didn’t know what I wanted and I have no idea what it is.

This is why we at Eitex offer a free mini audit for everyone so that you can at least have a basic understanding of what your IT does and what its potential is.

From the one man band with his laptop to a firm with a 100 users they should all be aware of what their system does and how stable and resilient it is. I know that you always hear IT people harping on and scaremongering about resilience and backups but that’s because we hear so many people complaining when it all goes bad. Yet with a bit of advice and direction it can all be prevented.

All of our staff at Eitex are from a technical backround, we don’t have just sales people. Yet all of our staff pride themselves in their ability to be excellent translators of geek to English. We provide remote assistance so what your business actually has is a virtual IT department.

We provide multiple levels of support that has been designed over time to be tailored to suit any business's IT needs that will also fit their budget.

One of my favourite phrases that I enjoy hearing is ‘Why do we pay these IT guys? The system is fine.’ Why do I like hearing this? Quite simply it means that we are doing our job well. Our goal is to keep you going because your success is our success.

At the end of the day IT is a tool to enhance your business. Sometimes tools break, like cars. Yet if you maintain them then the chances of failure are less and less.

Let’s change peoples attitudes from:

‘It will never happen to me’

To

‘If it happens, I’m covered by Eitex.’

Moving forward then! How can YOU help people YOU know achieve this? Well the next time you’re talking to someone and you hear that famous phrase ‘Sorry to keep you waiting but the system is running a bit slow today.’ Tell them about us, Eitex. It’s a FREE audit after all so why not help them get their slow systems sorted out. After all you are the one who has spent YOUR time waiting.

Next time you are speaking to your solicitor or your accountant ask them ’Who looks after your IT’ and if they tell you that they don’t worry about that or that no one does, then maybe you should worry about them.

Tell them about us, Eitex.

Even if it is as simple as someone thinking about getting that new laptop that they always wanted. Tell them about us, Eitex.

IT Outsourcing pays off

We received a testimonial today from one of our newer clients Levi Solicitors who made the decision to Outsource their IT:

"We recently made a decision to outsource our IT Department.  Whilst researching other IT Support companies Eitex were highly recommended by another firm of solicitors who were already using them.  After carrying out some research and on the strength of that recommendation, we decided to offer the contract to Eitex.

Having enjoyed in-house IT Support for a number of years we were nervous about outsourcing but I am pleased to say that the recommendation has been well-founded and Eitex have provided a seamless transition to outsourced IT.  Their response times are very good and, perhaps most importantly, they have familiarised themselves with our network and our requirements extremely quickly as well as forging a good relationship between their staff and ours.

Outsourcing IT is a big step to take but if done right there are considerable costs to save and I would have no hesitation in recommending Eitex for these purposes."

For additional customer feedback please see our Testimonials. 

If you would like to look at the possibility of IT Outsourcing please get in touch using our enquiry form, or contact Sales on 01924 488 612.