I have been having a problem with my car for the past couple of months. It has been into 2 Vauxhall garages 5 times in total, and nobody has been able to identify the problem. It was almost as though there wasn’t actually a problem, and I am being paranoid, its driver error, not the car. I began researching on the internet, but I didn’t know what to look for. I felt very frustrated indeed.
I took my car somewhere else and ‘hey presto’ they identified the problem! I felt relieved, and finally I had brought my car somewhere where they actually know what they are doing.
The guy who was looking at my car told me the problem was related to my DPF filter. I am telling you this because the majority of you won’t know what this is, which is exactly how I felt! What’s a DPF filter?
The guy said they would ‘regenerate the DPF filter’ which can be done under warranty. Again, I don’t know what that means, and I am taking this guys word for it that what he is saying is correct. I would have preferred him to say “a filter is causing a blockage, clearing it will resolve the problem”.
Anyhow the filter was regenerated and thankfully this seems to have cured the problem. There wasn’t a charge either, which was a bonus!
The whole experience allowed me to empathise more closely with PC users, who are often bamboozled with technical terminology by ‘engineers’ employed to tell them why their computers aren’t working as they should, and what they need to do to fix them.
- Does this guy know what he’s doing?
- Is what he’s saying correct?
- how will I ever know?
- What is the cost going to be?
- I’m in the dark!
Why do IT Companies always make it so difficult to understand? This is what IT Companies do wrong, over complicate things!
Here at Eitex our company motto is “IT Made Easy”. We never use terminology that the client doesn’t understand. We explain IT Support issues in a clear and concise manner, and allow the user to understand!
What could be simpler? The client feels comfortable dealing with us, and finally, understands the problem, without understanding the technicalities.
Eitex, IT Made Easy!
Let us help. Let us help. Eitex is a leading IT Support company offering Cloud Computing, Microsoft Office 365, Microsoft CRM, Sage, IT Support, Computer and Network Support throughout Yorkshire and the UK. If your IT isn’t up to scratch, we can help!
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