The Future is Bright with The Cloud

SMB’s no longer need to spend large sums of money to implement the same standard of technology as larger corporations.

Cloud services offer huge benefits over traditional on-premise server based IT solutions including:

• Reduced costs – less hardware, software, licenses and support overheads.
• Improved Accessibility – access your email, documents and data such as quotes, invoices and manuals from anywhere with an internet connection, at any time .
• Increased Productivity – providing staff with the ability to work from anywhere means that winter weather, transport problems and strikes don’t have to interrupt your business!

In addition, Microsoft Office365 comes with Lync technology which provides the ability to hold secure virtual meetings whilst sharing and collaborating on documents and project materials with staff, suppliers and clients.

Eitex are now Microsoft Cloud Accelerate Partners which means we are helping businesses of all sizes take advantage of the benefits offered by online “Cloud” services such as Microsoft Office365.

If you would like to try Office365 you can do so for free here.

For more information on Eitex and Office365 visit our website at: http://www.eitex.co.uk/microsoftoffice365.asp

It's all about the service

We have just won 4 new IT Support contracts in quick succession, and have another 4 ready to drop.

One customer commented that Gareth from our Bradford office delivered his IT Support proposal with integrity and enthusiasm. Gareth demonstrated a true knowledge of IT which was delivered in a friendly and non-condescending manner. IT Made Easy!

The customer went on to say that in the end the decision to go with Eitex was not based on price, but in fact was down to Gareth's commitment to deliver a honest and passionate service.

If you would like to experience the Eitex Effect please get in touch with your local office.

Well done Gareth!

What IT Support Companies do wrong!

I have been having a problem with my car for the past couple of months. It has been into 2 Vauxhall garages 5 times in total, and nobody has been able to identify the problem. It was almost as though there wasn’t actually a problem, and I am being paranoid, its driver error, not the car. I began researching on the internet, but I didn’t know what to look for. I felt very frustrated indeed.

I took my car somewhere else and ‘hey presto’ they identified the problem! I felt relieved, and finally I had brought my car somewhere where they actually know what they are doing.

The guy who was looking at my car told me the problem was related to my DPF filter. I am telling you this because the majority of you won’t know what this is, which is exactly how I felt! What’s a DPF filter?

The guy said they would ‘regenerate the DPF filter’ which can be done under warranty. Again, I don’t know what that means, and I am taking this guys word for it that what he is saying is correct. I would have preferred him to say “a filter is causing a blockage, clearing it will resolve the problem”.

Anyhow the filter was regenerated and thankfully this seems to have cured the problem. There wasn’t a charge either, which was a bonus!

The whole experience allowed me to empathise more closely with PC users, who are often bamboozled  with technical terminology by ‘engineers’ employed to tell them  why their computers aren’t working as they should, and what they need to do to fix them.

-    Does this guy know what he’s doing?
-    Is what he’s saying correct?
-    how will I ever know?
-    What is the cost going to be?
-    I’m in the dark!

Why do IT Companies always make it so difficult to understand? This is what IT Companies do wrong, over complicate things!

Here at Eitex our company motto is “IT Made Easy”. We never use terminology that the client doesn’t understand. We explain IT Support issues in a clear and concise manner, and allow the user to understand!

What could be simpler? The client feels comfortable dealing with us, and finally, understands the problem, without understanding the technicalities.




Eitex, IT Made Easy!